Missouri Ambulance Association Training Center

Course Information

From Complaint to Conclusion: Conducting Legally Defensible Internal Investigations

  • Instructor:
    Frank Robert Flaspohler
  • Recorded Webinar
    May 12, 2026
  • Duration: 1 hour
  • Continuing Ed: 1.0 hr for Board or Admin
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    Every agency leader will eventually face a significant personnel complaint. This recorded webinar from May 2026 provides a step-by-step roadmap for conducting internal investigations, from harassment and discrimination claims to policy violations. The goal is to ensure that each investigation is done in a way that is fair, thorough, and legally sound. Participants learn how to plan an investigation, conduct effective interviews, weigh evidence, and write a final report that will withstand legal scrutiny, protecting the organization and ensuring a just outcome.